Ripple Solutions specialises in managing the effect of workplace disharmony. Disputes between individuals at work, if unaddressed, can lead to costly formal procedures being initiated; absenteeism; decline in productivity and potentially the loss of valuable employees and the cost of recruitment. Remember, people don't leave companies they leave people!
We listen to and work with our clients to provide them with the solutions that best fits their business. We provide generic courses suitable for a variety of situations. However, we tailor our in-house courses to our clients specific needs and requirements.
Conflict management is for successful businesses who wish to maximise the potential of their people.
Peoples, Teams and Performance
Effective teams and individuals are a prerequisite of modern organisations. They are not a luxury but a necessity.
By understanding how teams function and why individuals may react in certain ways, team leaders and managers can confidently develop their own leadership style and create winning teams.
We work with you to create supportive environments that engage and motivate employees to achieve their best and maintain high standards of customer experience.
Ripple Solutions provides practical solutions that bring teams together to work effectively; give team leaders the confidence to build trust and commitment to maximise creativity and motivation within their teams. We recognise that no two organisations are the same and we offer specialist courses and workshops that will be tailored to the specific needs of your organisation.
The modern workplace demands that managers and team leaders create a more productive working environment which includes addressing issues of conflict resolution; employee engagement; managing change; driving performance and promoting well being.
All too frequently people are promoted to managerial positions based on their technical aptitude. When people issues arise, they frequently experience a huge sense of vulnerability.
Damaged and dysfunctional teams destroy productivity. Under performing teams often have underlying internal conflict and poor communications. It takes courage to tackle these types of issues: a recent CEDR survey reported that over 35% of managers would rather parachute jump for the first time than address a problem within their team.
Time, energy and sense of well-being are affected by difficult situations, people and negative behaviours. Individuals, whether they are managers or team members are often distracted, undermined and unable to concentrate on their daily tasks.
Our courses have a blend of sound knowledge of the reasons underlying conflict and practical tools to overcome difficulties. We help those involved with people issues deal with them confidently and effectively, with credibility, clarity, gravitas and dignity.
We recognise that no two organisations are the same and we offer specialist courses and workshops that will be tailored to the specific needs of your organisation.
Workplace disputes can escalate and undermine trust, respect, morale and performance. Ripple Solutions offer mediated solutions that deal with the initial dispute and the ripples that cause so much disruption within teams and the wider organisation.
Addressing the Problems
Mediation provides swift, creative and mutually satisfactory solutions to workplace issues. It can deal effectively with relationship breakdowns, personality clashes, communication problems as well as dealing with grievances, allegations or harassment, bullying or discrimination before they escalate to time consuming, stressful and costly formal procedures. It can also enable employees to resume working together without further conflict.
Mediation can be used at all levels within any organisation. This includes the Board Room where conflicts between senior managers and directors can be extremely damaging and need to be resolved quickly to minimise disruption across the organisation. Mediation brings parties together, helps to resolve differences and encourage a culture of constructive, collaborative working.
Why Independent Mediation Works?
Surveys conducted by the Dept of Employment & Learning reveal employees perceive internal dispute resolution to be too slow. Even more significantly they question the impartiality of managers and HR departments.
Mediation conducted by a qualified professional is confidential, flexible and percieved to be impartial (by employees and employers alike). As a neutral third party the mediator is able to build rapport and help the people involved to explore different perspectives without losing face.
Advantages for your Organisation
Mediated resolutions are more effective because:
• Less management / HR time is taken up with formal procedure preparation
• Stress related absenteeism is reduced
• Successful outcomes retain valuable talent and saves on recruitment costs
• It is swift and cost effective
• It addresses conflict underpinned by allegations rather than evidence
Workplace mediation is facilitative. It can be adapted to the needs of the organisation and individuals involved without compromising outcomes. In addition the process can provide valuable insights for management without breaching confidentiality. Ripple Solutions provides experienced and qualified mediation skills and works with all the people involved in a dispute to establish the underlying issues and aims to achieve a mutually acceptable resolution.
“Lorna’s contribution in assisting individuals, teams and indeed organisations, to be empowered and successful, cannot be over estimated”.
Jackie Scarfe, Head of HR (UK): organisation associated with the United Nations